Finding the right person to care for your children or elderly relatives requires careful consideration. At Tolohe, we connect families across London with experienced, vetted carers who understand the responsibility that comes with looking after those who matter most. Whether you need someone to supervise your children after school, provide companionship to an elderly parent, or assist with daily living activities, we work to match you with suitable professionals.
Our service covers various care needs. For families with young children, we provide nannies who can manage school runs, prepare meals, help with homework, and create engaging activities. These professionals hold relevant childcare qualifications and have undergone DBS checks. For elderly care, our carers assist with personal hygiene, medication reminders, meal preparation, and mobility support. Some provide overnight care or live-in arrangements for those requiring constant supervision.
We operate throughout Greater London, including areas such as Greenwich, Lewisham, Bromley, and surrounding boroughs. Each carer in our network has been interviewed and their references verified. We discuss your specific requirements - whether it's managing dietary restrictions, handling medical equipment, or simply ensuring someone reliable is present during working hours. Rates vary depending on experience level, qualifications, and the type of care needed, starting from £12 per hour for basic childcare and £14 per hour for elderly care assistance.
Book our nanny or carer services for a minimum of three months and receive 20% off your first month. This package includes a complimentary initial consultation where we assess your specific needs and match you with the most suitable professional. Whether you need daily childcare support or assistance for an elderly family member, our experienced team provides reliable, compassionate care tailored to your household. Take advantage of this offer to ensure quality care at an exceptional value.
Offer valid until:
29 May 2026
Real numbers that reflect our commitment to providing reliable care services across London since 2018
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We provide reliable care services with qualified professionals who understand the unique needs of families across London. Our approach combines practical experience with genuine care.
Each caregiver undergoes DBS checks and provides references from previous employers. We verify qualifications including First Aid certificates and relevant training credentials. Our screening process includes face-to-face interviews and practical assessments to ensure competence in childcare and elderly care tasks.
Book care services for specific hours, full days, or ongoing arrangements that fit your routine. We accommodate early mornings, evenings, weekends, and overnight care. Changes to schedules can be made with 24-hour notice, and we maintain backup staff for emergencies or illness.
Our team includes caregivers trained in dementia support, mobility assistance, and medication management. For children, we offer staff experienced with special educational needs and developmental support. Many of our professionals hold NVQ Level 3 qualifications in Health and Social Care or equivalent childcare diplomas.
Receive daily updates about activities, meals, and any concerns through our messaging system or phone calls. We maintain detailed logs for elderly care including medication times and health observations. Parents get photos and notes about their children's day, ensuring you stay connected even when away.
We consider personality, interests, and specific requirements when assigning staff. Meet potential caregivers before committing to ensure compatibility with your family member. Request changes if the initial match doesn't feel right, and we'll find someone better suited to your household dynamics and care needs.
Care takes place in familiar surroundings where your loved ones feel secure. This is particularly beneficial for elderly individuals with mobility challenges or memory conditions who thrive in their own environment. Children maintain their regular routines, sleep in their own beds, and have access to their toys and belongings.
Rates are clearly stated with no hidden fees. Standard hourly rates apply for regular care, with specified additional costs for bank holidays or overnight services. Invoices detail all charges, and payment can be made weekly or monthly through bank transfer or direct debit arrangements for your convenience.
Tolohe provides nanny and carer services across London, connecting families with qualified professionals who understand the importance of reliable care.
Tolohe was established in 2018 by Sarah Mitchell, a former paediatric nurse who recognised the challenge London families faced in finding trustworthy childcare and elderly care. Starting with a team of 5 caregivers in Lewisham, we now work with over 80 professionals serving families throughout Greater London.
The company grew from direct feedback from parents and families who needed more than just a placement service. They wanted carers with verified qualifications, enhanced DBS checks, and genuine experience in childcare or elderly support.
We match families with nannies holding Level 3 childcare qualifications and carers trained in elderly support, including dementia care. Each professional undergoes background verification and reference checks before joining our network.
Our service covers daily childcare, after-school support, live-in arrangements, and elderly companionship. We work with families in Chelsea, Greenwich, Bromley, and surrounding areas.
Qualified Professionals
Serving London Families
We focus on matching the right person to each family's specific needs. This means understanding work schedules, care requirements, and household routines before making recommendations.
Families receive profiles of 3-4 suitable candidates with detailed experience summaries. Trial periods allow both parties to confirm compatibility before long-term arrangements begin.
Whether you need a qualified nanny for your children or compassionate care assistance for elderly family members, our team is ready to help. Reach out today to discuss your specific requirements.
Elmfield Road, 42
London, SE9 6SS
Real feedback from families we've helped with childcare and elderly care services across London and surrounding areas
Found a nanny for our twins within 3 days. She's been with us for 8 months now and we couldn't be happier!
We needed someone to look after my elderly mother while we're at work. The carer they matched us with is patient and professional. She helps with daily activities and medication reminders.
The only reason I'm not giving 5 stars is that the initial paperwork took about a week to process, which was a bit longer than expected. Otherwise, excellent service and fair pricing at £16 per hour.
I was incredibly stressed trying to balance my career with caring for my 2-year-old son. A friend recommended Tolohe, and I'm so grateful she did.
The consultant took time to understand our family routine, my son's personality, and our specific requirements. They presented three candidates, all with verified DBS checks and references. We chose Rebecca, who has early years education background.
Rebecca has been absolute magic with our son. She does educational activities, takes him to the park, prepares healthy meals, and even helps with light housework. The communication is excellent - she sends daily updates and photos.
The service is decent. We hired a carer for my father who has limited mobility. She arrives on time and does the job professionally - helps with washing, dressing, and meal preparation.
However, the hourly rate of £18 is quite steep compared to other agencies I contacted. Also, there's a minimum booking of 4 hours per visit, which doesn't always suit our needs. The quality is there, but it would be nice to have more flexible options for shorter visits.
Reliable and trustworthy. Our nanny has been looking after our daughter for 6 months. Always punctual, great with kids, and very responsible.
My mother has dementia and needs constant supervision. Finding the right carer was challenging until we contacted this agency. They understood the complexity of dementia care and matched us with someone who has specific training in this area.
The carer, Anne, has been wonderful. She's patient when my mother gets confused, maintains a calm environment, and follows the care plan we developed with her doctor. She also keeps detailed notes about my mother's daily condition, which helps us track any changes.
The reason for 4 stars instead of 5 is that we had to go through two carers before finding Anne. The first one wasn't quite the right fit personality-wise. But the agency was responsive and quickly arranged a replacement at no extra cost.
We needed emergency childcare when our regular nanny fell ill. Called Tolohe at 7am, and they had someone at our door by 10am. That level of responsiveness saved us from missing important work commitments.
The temporary nanny was experienced and our kids took to her immediately. We were so impressed that we now use them for all our backup care needs. Worth every penny of the £15 hourly rate.
Professional service from start to finish. The carer assigned to my father is kind, competent, and respectful. Highly recommend.
The nanny we hired through Tolohe is good with our children and follows instructions well. She's reliable and the kids seem happy.
My main concern is the cost - at £14.50 per hour for 40 hours a week, it adds up quickly. I understand this is the market rate, but it would be helpful if they offered some kind of discount for regular, long-term bookings. Also, the agency fee of £250 felt a bit high for what is essentially a matching service. Service quality is fine, just expensive.
After my wife passed away, I struggled to care for our three children aged 4, 7, and 9 while working full-time. The grief was overwhelming, and I needed help but didn't know where to start.
The team at Tolohe was incredibly understanding of our situation. They didn't just find us a nanny - they found us someone who could provide emotional support during a difficult time. Maria has been with us for 5 months now.
She maintains the children's routines, helps with homework, cooks meals they actually eat, and most importantly, she's given them stability when everything else felt chaotic. The kids have formed a genuine bond with her. She's not trying to replace their mother, but she's become an important part of their healing process.
As a single mum working irregular shifts as a nurse, I needed flexible childcare. Tolohe set up a rotation of two nannies who cover my varying schedule. Both are excellent, and they coordinate well to ensure consistency for my son.
The booking system is straightforward - I can request specific dates through their portal, and they confirm within 24 hours. This flexibility has been essential for managing my work-life balance. The rate of £13.50 per hour is reasonable for the quality and flexibility provided.
Good service overall. The carer helps my elderly aunt with daily tasks and companionship. Communication could be slightly better - sometimes takes a day to get responses to queries. But the actual care provided is solid and my aunt likes her carer.
My son has autism and requires specialized care. Most agencies couldn't help us, but Tolohe took the time to understand his needs. They matched us with a nanny who has experience working with children on the spectrum.
She uses visual schedules, understands his sensory sensitivities, and knows how to de-escalate meltdowns. She's also been brilliant at helping him develop social skills through structured play. We've seen real progress in his communication over the past 4 months.
The agency checked in regularly during the first month to ensure everything was working well. They genuinely care about getting the match right, not just filling a position. The investment of £17 per hour is worth it for the specialized care and peace of mind.
My father was discharged from hospital after a stroke and needed intensive care at home. We needed someone quickly who could handle medication, physiotherapy exercises, and personal care.
The carer they provided, Janet, has nursing background and was exactly what we needed. She's helped Dad regain mobility and independence over the past 3 months. She's professional, punctual, and treats him with dignity. The family feels confident leaving Dad in her care while we're at work.
Excellent nanny who speaks both English and French - perfect for our bilingual household. She's been teaching our children French through play and songs. Very happy with the service.
Practical advice and information to help you make informed decisions about childcare and elderly care services
Finding a nanny involves more than reviewing qualifications. Consider your family's daily routine, the age of your children, and specific needs such as school pickups or meal preparation. Interview candidates about their experience with similar age groups and ask for references from previous families. Discuss expectations clearly, including working hours, responsibilities, and house rules to ensure compatibility.
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A carer should possess patience, empathy, and reliable communication skills. Look for someone with relevant training in elderly care, including knowledge of mobility assistance, medication management, and emergency procedures. Experience with conditions such as dementia or limited mobility is valuable. The carer should respect your relative's dignity and independence while providing necessary support for daily activities and personal care.
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Before a carer starts, organize essential information such as medical records, emergency contacts, and daily routine details. Show them where supplies are kept, explain any equipment used, and provide written instructions for medications. Create a comfortable workspace if they need to complete documentation. Clear communication about household preferences and boundaries helps establish a positive working relationship from the start.
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Trust develops through consistent communication and observation. Maintain regular check-ins to discuss your child's progress, activities, and any concerns. Be open about your parenting approach and listen to the nanny's observations. Allow time for your child and the nanny to build their relationship naturally. Share feedback constructively and acknowledge good work. A trial period helps both parties assess compatibility before committing long-term.
Read articleWe take pride in the relationships we build with families across London. Each placement reflects our commitment to matching the right caregiver with the right family needs.
Placed an experienced nanny with a family in Chelsea caring for three children aged 2, 5, and 7. The nanny provides daily routines, educational activities, and manages school runs across West London.
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Matched a qualified carer with an 82-year-old client in Kensington. The carer assists with daily activities, medication management, and provides companionship while maintaining the client's independence at home.
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Provided a trained specialist to support a 9-year-old child with autism in Hampstead. The carer has 6 years of experience in ASD support and implements structured routines with sensory integration techniques.
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Connected a working family in Richmond with a part-time nanny for afternoon care. The nanny collects two children from school, prepares meals, supervises homework, and organizes outdoor activities until parents return from work.
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Arranged weekend respite care for a family in Islington caring for an elderly parent with dementia. Our trained carer provides 48-hour coverage monthly, allowing the family time to rest while ensuring continuous quality care.
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Placed a maternity nurse with first-time parents in Notting Hill. The specialist provided 24-hour care for 8 weeks, establishing feeding routines, sleep patterns, and teaching parents essential newborn care skills before transitioning to a regular nanny.
View DetailsWe provide qualified assistance for children and adults who need care. Each specialist undergoes thorough selection and background verification.
Round-the-clock childcare in your home with full responsibility for daily routines, meals, educational activities, and safety. Our nannies create structured schedules tailored to each child's needs while maintaining a nurturing environment that supports development and wellbeing throughout the day and night.
Flexible care solution for parents needing occasional assistance. Perfect for appointments, errands, or personal time. Our caregivers engage children with age-appropriate activities, maintain safety standards, and follow your specific instructions. Available on short notice with experienced professionals who understand child psychology and development stages effectively.
Regular weekday support from morning until evening, including school runs, homework supervision, meal preparation, and activity planning. Ideal for working parents seeking consistent, reliable care during business hours. Our nannies become trusted members of your family routine while maintaining professional boundaries and documented progress reports.
Compassionate support for seniors who need assistance with daily activities, medication reminders, and social interaction. Our carers provide companionship, help with personal hygiene, prepare nutritious meals, and ensure safety at home. We focus on maintaining dignity and independence while offering reliable assistance that families trust completely.
Specialized assistance during recovery periods after medical procedures. Our trained carers help with mobility, medication management, wound care monitoring, and daily living tasks. We coordinate with healthcare providers, follow medical instructions precisely, and provide emotional support throughout the healing process to ensure smooth recovery at home.
Night-time support for children or elderly family members requiring supervision while you rest. Our caregivers handle nighttime routines, respond to needs, manage medication schedules, and ensure safety during sleeping hours. Particularly valuable for families with newborns, ill relatives, or those needing continuous monitoring through the night.
Expert support for individuals living with memory conditions. Our specialists use proven techniques to reduce confusion, maintain routines, and provide patient communication. We create safe environments, manage challenging behaviors calmly, and offer respite for family caregivers. Training in dementia care protocols ensures appropriate, compassionate assistance every day.
Saturday and Sunday assistance allowing parents quality time or rest. Our carers manage children's activities, prepare meals, supervise play, and maintain household routines. Perfect for families balancing work-life commitments or needing regular weekend breaks. Consistent caregivers build rapport with children while giving parents peace of mind during their time off.
Find answers to common questions about our childcare and elderly care services in London. We're here to help you make informed decisions for your family.
All our staff hold DBS-checked credentials and relevant certifications. Our nannies typically have CACHE Level 3 Diploma in Childcare and Education or equivalent qualifications. Many also hold paediatric first aid certificates renewed every three years.
Caregivers working with elderly clients have NVQ Level 2 or 3 in Health and Social Care, with specific training in dementia care, medication management, and mobility assistance. We verify all qualifications before placement and require ongoing professional development. Each candidate undergoes rigorous interviews and practical assessments to ensure they meet our standards.
We start with a detailed consultation to understand your specific requirements, including schedule, care preferences, dietary needs, and any special considerations. For families with children, we discuss parenting styles, activities, and educational priorities. For elderly care, we assess medical needs, mobility levels, and personality compatibility.
Our team then reviews our database of available professionals, considering experience, skills, and personality traits. We present 2-3 carefully selected candidates with complete profiles. You can conduct interviews at your convenience, and we arrange trial periods to ensure the match works well before finalising the arrangement.
Our rates vary based on the type of service, hours required, and specific qualifications needed. Live-in nannies in London typically range from £450-£650 per week, while live-out nannies charge £12-£18 per hour depending on experience and responsibilities.
Elderly care services start from £15 per hour for companionship and basic assistance, with specialised dementia or nursing care ranging from £18-£25 per hour. We offer flexible payment arrangements including weekly, fortnightly, or monthly billing. There's a one-time placement fee covering background checks, interviews, and matching services. We accept bank transfers and provide detailed invoices for all services.
Yes, we provide both temporary and emergency care services across London. For planned temporary needs such as school holidays, business trips, or parental leave, we recommend booking at least two weeks in advance to ensure availability and proper matching.
For urgent situations, we maintain a roster of experienced professionals available on short notice. While we strive to accommodate same-day requests, availability depends on current schedules and location. Emergency bookings may incur additional fees. We offer temporary contracts from single days to several months, with the same quality standards as our permanent placements. Many families use temporary services to trial our staff before committing to longer arrangements.
We include a two-week trial period for all new placements. During this time, either party can end the arrangement without penalty if it's not working out. We encourage open communication and will address any concerns immediately.
If issues arise, we first attempt to resolve them through mediation and additional training. If a replacement is needed, we'll prioritise finding a new match at no additional placement fee within the first three months. Our goal is your complete satisfaction, and we maintain regular check-ins during the initial weeks to ensure everything runs smoothly. We've successfully placed hundreds of families, and most relationships continue for years.
All our nannies and caregivers carry public liability insurance covering up to £5 million. This protects both families and staff in case of accidents or property damage during working hours. We also maintain employer's liability insurance as required by UK law.
For families employing staff directly through us, we provide guidance on necessary insurance policies and legal requirements. Our caregivers working with elderly clients have additional professional indemnity insurance covering medical care activities. We recommend families also review their home insurance policies to ensure adequate coverage. All insurance documentation is available for review before placement begins.
Our primary service area covers all London boroughs, where we have the largest network of qualified professionals. However, we do arrange placements in surrounding areas including Surrey, Hertfordshire, Essex, and Kent for families willing to cover additional travel expenses.
For locations outside Greater London, we typically recommend live-in arrangements to make logistics more practical. We assess each request individually based on distance, transport links, and staff availability. Some of our experienced nannies and caregivers are willing to relocate for the right long-term position. If you're located outside our usual area, contact us to discuss possibilities and any additional arrangements needed.
Nannies handle all aspects of childcare including feeding, bathing, educational activities, school runs, and light housework related to children such as laundry and meal preparation. Many also help with homework, organise playdates, and manage children's schedules. Duties are clearly defined in the employment contract.
Caregivers for elderly clients assist with personal care (washing, dressing, toileting), medication reminders, meal preparation, light housekeeping, companionship, and mobility support. Some provide specialised dementia care or post-operative assistance. We do not provide medical procedures requiring nursing qualifications unless the caregiver holds appropriate credentials. Each role is tailored to individual needs and clearly outlined before placement.
For standard placements, we typically need 7-14 days to complete the matching process, conduct interviews, and arrange trial periods. This timeframe allows us to find the best possible match rather than simply the fastest available option.
Urgent requests can sometimes be accommodated within 48-72 hours if we have suitable candidates immediately available, though this depends on your specific requirements and location. Complex cases requiring specialised skills or live-in arrangements may take three weeks or longer. We recommend contacting us as soon as you anticipate needing care services. Early booking gives us more time to find the perfect match and ensures availability during busy periods like school holidays.
The information provided on this website is offered "as is" and is accurate to our knowledge at the time of publication. Tolohe reserves the right to modify or update any content without prior notice. While we strive to maintain current and precise information regarding our nanny and carer services, we cannot guarantee completeness or timeliness in all circumstances. This content should not replace professional advice tailored to your specific situation. We recommend consulting with qualified childcare or healthcare professionals before making decisions. Tolohe accepts no liability for any actions taken based solely on the information presented here.