Privacy Policy
Effective Date: January 1, 2025
Tolohe ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our nanny and caregiver services. Please read this privacy policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We collect various types of information to provide and improve our nanny and caregiver services. The information we collect includes:
1.1 Personal Information
- Contact Details: Name, email address, phone number, and home address
- Family Information: Details about children or elderly persons requiring care, including ages, special needs, medical conditions, and care requirements
- Employment Information: For caregivers - work history, qualifications, certifications, references, and background check results
- Financial Information: Payment card details, billing address, and transaction history
- Identification Documents: Government-issued ID, work permits, and professional licenses
1.2 Automatically Collected Information
- IP address, browser type, and device information
- Usage data, including pages visited and time spent on our website
- Cookies and similar tracking technologies
- Location data (with your permission)
2. How We Use Your Information
We use the collected information for various purposes, including:
- Service Provision: To match families with qualified nannies and caregivers, facilitate bookings, and coordinate care services
- Safety and Security: To conduct background checks, verify credentials, and ensure the safety of all parties
- Communication: To send service updates, appointment reminders, and respond to inquiries
- Payment Processing: To process transactions and manage billing
- Service Improvement: To analyze usage patterns and enhance our platform and services
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Marketing: To send promotional materials and newsletters (with your consent)
3. Information Sharing and Disclosure
We respect your privacy and only share your information in the following circumstances:
- With Service Providers: We share information with trusted third-party vendors who assist in background checks, payment processing, and platform maintenance
- Between Users: Relevant information is shared between families and caregivers to facilitate care arrangements
- Legal Requirements: We may disclose information when required by law, court order, or governmental authority
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
- With Your Consent: We may share information with your explicit permission for specific purposes
4. Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- Encryption of sensitive data during transmission and storage
- Regular security audits and vulnerability assessments
- Restricted access to personal information on a need-to-know basis
- Secure payment processing through PCI-DSS compliant providers
- Employee training on data protection and privacy practices
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have several rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal data, subject to legal obligations
- Objection: Object to certain processing activities, including marketing communications
- Data Portability: Request a copy of your data in a structured, machine-readable format
- Withdraw Consent: Withdraw previously given consent at any time
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.
7. Children's Privacy
While our services involve caring for children, our website and services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Note: We are committed to resolving any privacy concerns promptly and transparently. We will respond to your inquiry within 30 days of receipt.